Warranty & Support
UK support for your Clesana
When you buy from Clesana Centre UK, you receive product guidance and after-sales support from a Clesana-approved UK dealer and installer. If something does not seem right, contact us first and we will help identify the quickest and safest route to a solution.
Manufacturer warranty
Clesana products are supplied with the manufacturer warranty that applies to the model and component purchased. The applicable period, conditions and exclusions are those confirmed in the warranty information supplied with your product or by Clesana for that product at the date of purchase.
The manufacturer warranty is in addition to, and does not replace, your statutory rights under UK consumer law. Your legal rights may apply whether or not a fault is covered by the manufacturer warranty.
How to request support
Email support@clesanacentreuk.com or call 0330 122 5192. Please include:
- Your name, order number and date of purchase
- The product model and serial number
- Your vehicle, installation and electrical-supply details where relevant
- A clear description of the issue and any warning or error shown
- Clear photographs and, if useful, a short video showing the issue
Please do not dismantle the product, open electrical housings or send it to us until we have provided instructions. This helps preserve evidence, avoids unnecessary transport and keeps the product safe.
What the manufacturer warranty may not cover
Warranty decisions are made under the terms applicable to the product. Common exclusions can include normal wear and consumable items, accidental damage, misuse, water ingress, incorrect installation or electrical supply, unauthorised repairs or modifications, and damage caused by incompatible or non-approved consumables. Clesana states that third-party liners can damage the X1 sealing mechanism and affect warranty cover, so we recommend genuine Clesana consumables.
Why approved installation matters
Correct fitment protects safety, reliability and performance. Clesana recommends purchase and installation through a designated specialist dealer so the product can be installed correctly, perform as intended and follow the proper service process if support is needed. Our installation check helps identify space, access, electrical and ventilation considerations before work begins.
Official manuals
Always follow the current instructions supplied with your product. If a manual and the product label differ, stop and contact us before continuing.
Contact Clesana Centre UK
Email: support@clesanacentreuk.com
Telephone: 0330 122 5192
Company: Calfab Limited, trading as Clesana Centre UK
Address: Unit 8, 109 Urquhart Road, Aberdeen, AB24 5NH